FAQ

Our in-home estimates usually take no more than one hour. A moving consultant will come out to your residence and survey your home and come up with an exact estimate based on volume of your shipment. The estimate is printed on-site so you and your moving consultant can go over any questions you may have about the estimate.

Be present during the packing of your belongings. Take personal responsibility for jewelry and other high value items. Check and sign the inventory of your belongings. Ensure that no prohibited items are packed. If packing yourself, make sure that you pack correctly.
Costa Logistics Packers Movers takes very seriously its responsibility for safety in all aspects of its business and operations. At all levels of the organization, we are committed to uphold the highest standards with regard to safety, health, the environment, and security. As a statement of our commitment, Costa has adopted the Corporate Policy.

Before your possessions are packed, it is important that you understand which items cannot be shipped. Generally speaking, dispose of all flammable items, liquids, foods and other items that should not be shipped. Anything that can deteriorate should not be shipped. Click here for a detailed list of non-allowable or call your representative about any items not listed.
A logistics company with broad reach, Costa manages every aspect of the logistics supply chain – from inbound sourcing and delivery logistics through outbound shipment, handling, consolidation, deconsolidation, distribution and delivery of end products. Services range from truck, rail and multimodal transportation to freight forwarding, customs brokerage, import & export services across borders and between different ports and throughout the world. Moreover, Costa offers sample and small shipment distribution to locations anywhere in the world.

We can arrange to have your car(s), truck transported with the rest of your belongings; in the trailer or shipped separately on a car carrier. However, we do not transport cars as part of a regular local move.

We can arrange to have your car(s), truck transported with the rest of your belongings; in the trailer or shipped separately on a car carrier. However, we do not transport cars as part of a regular local move.

Every home is different, but we can normally pack a home in 1 to 2 days.

Optimize can handle shipments via road freight throughout all of over the world.

Optimise provides a digital solution for the road freight industry. We eliminate the typical manual processes (multiple emails, long phone calls, chasing down trucks and invoices) and replace them with one centralized platform for all logistics needs. Our online services and automated processes shorten booking time to minutes, reduce manual errors, and provide track & trace technology, making shipping simpler and more efficient.

Once registered as a Carrier, we will review your application to verify your ability to handle our shippers’ freight. Carriers may begin to use our app as soon as all compliance documents have been approved.

After the digitalized proof of delivery (POD) is uploaded to the platform, payment will be received within 30 days.

We take pride in ensuring the quality of our Carriers. All Carriers are pre-screened and verified before they start carrying your freight. We regularly monitor compliance documentation and review Carrier performance.

We support all palletized and bulk tank transport. Please contact us for any specific requirements.